The exact refund window below is a draft default and still needs the owner's final decision — see the note at the end of this page.
Before your account is active
If your payment hasn't been verified yet and you change your mind, contact us and we won't process it — nothing is charged until a payment is verified and your account is activated.
After your account is active
If you haven't meaningfully used your plan, we will consider a refund if you contact us within a reasonable window of activation (we're proposing 7 days as a default — see the note below). "Meaningfully used" means we look at whether you've added real data to your plan, not just signed in.
Add-ons (extra functions, plans or validity days) are refundable on the same basis, within the same window of purchase, if unused.
How refunds are paid
Refunds are paid back by UPI, to the account the original payment came from, and verified by hand the same way payments are. There is no automatic refund — contact us on the Contact page and we will process it manually.
Partner commission
If an order that earned a promoter a commission is refunded, that commission is reversed — cancelled if it hasn't been paid out yet, or recorded as a deduction from a future payout if it has.
What isn't covered
We don't refund for change of mind after meaningful use, or where an account was suspended for breaching our Terms of use.
Note for the team: this page needs the owner's actual decision on the refund window (AGENTS.md section 19.7) before it can leave draft status — the 7-day figure above is a starting proposal, not a commitment.